Customer service

NauticParts BV
Krammer 8
3232 HE Brielle

Phone: +31 (0)10 26 80 934
E-mail: info(at)
Chamber of Commerce number:
VAT: NL8195.98.239.B01 is part of Nauticparts BV

Questions / comments?
Do you have any questions or remarks? Then send an email to info(at) and we will answer your email as soon as possible.

Complaints handling
It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to send your complaint by e-mail to info(at) by e-mail or by telephone +31 (0)10 26 80 934.
Our employees will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receipt of your complaint you will receive a confirmation from us, we will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where is affiliated with. If, for any reason, the mediation attempt does not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).

Disputes Committee
1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
2. Disputes between the consumer and the entrepreneur about the conclusion or implementation of agreements with regard to products and services to be delivered or delivered by this entrepreneur can, with due observance of the provisions below, be submitted by both the consumer and the entrepreneur to the Disputes Committee Webshop, PO Box 90600, 2509 LP, The Hague (
3. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
4. No later than three months after the dispute has arisen, the dispute must be submitted in writing to the Disputes Committee.
5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer will have to state in writing within five weeks after a written request to that effect by the entrepreneur whether he also wishes to do so or whether he wants the dispute to be handled by the competent court. If the entrepreneur is not informed of the consumer's choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
6. The Disputes Committee makes a decision under the conditions as laid down in the regulations of the Disputes Committee. The decisions of the Disputes Committee are made by way of binding advice.
7. The Disputes Committee will not deal with a dispute or will discontinue the handling if the entrepreneur has been granted a suspension of payments, has gone bankrupt or has actually terminated his business activities, before a dispute has been dealt with by the committee at the hearing and a final verdict has been given.
8. If, in addition to the Webshop Disputes Committee, another disputes committee recognized or affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee Webshop will be authorized to deal with disputes mainly concerning the method of distance selling or services. exclusion authorized. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid.

Right of withdrawal
When purchasing products, you have the option to dissolve the agreement without stating reasons during 14 days. This cooling-off period starts on the day after receipt of the product or an appointed designated representative. During the cooling-off period, you must handle the product and the packaging with care. You should only unpack or use the product to the extent necessary to assess whether you wish to keep the product. If you make use of his right of withdrawal, you must return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by us. To make use of his right of withdrawal, you must refer to the reasonable and clear instructions provided by us with the offer and/or at the latest upon delivery.

All products are listed exclusive of VAT.